Privacy policy
KLNK ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights. By using our website or purchasing from us, you agree to this policy.
WHAT WE COLLECT
We collect your name, email address, shipping and billing address, phone number, and payment information when you place an order or contact us. We also automatically collect your IP address, browser type, device information, and browsing behaviour on our site through cookies and analytics tools.
HOW WE USE IT
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to your enquiries, send marketing emails you have opted into, improve our website and products, and detect and prevent fraud.
WHO WE SHARE IT WITH
We do not sell your personal information. We share it only with trusted third parties who help us run our business — including shipping providers, payment processors, email platforms, and analytics tools. All third parties are required to handle your data securely. We will also disclose information if required by law.
COOKIES
We use cookies to make our website work, understand how people use it, and show relevant ads. You can control cookies through your browser settings, though this may affect how the site functions.
MARKETING
We will only email you marketing content if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. You will still receive transactional emails such as order confirmations.
YOUR RIGHTS
Under the Australian Privacy Act 1988 you have the right to access the personal information we hold about you, request corrections to inaccurate information, and complain if you believe we have mishandled your data. To make a request email support@getklnk.com.au and we will respond within 30 days.
DATA SECURITY
We use SSL encryption, secure payment processing, and access controls to protect your information. We never store your full payment card details. No online transmission is 100% secure but we take all reasonable steps to protect your data.
DATA RETENTION
We keep your order data for 7 years for legal and accounting purposes. Marketing data is kept until you unsubscribe or ask us to delete it.
CHILDREN
Our products and website are not intended for children under 16. We do not knowingly collect data from children. Contact us immediately if you believe a child's data has been submitted.
CHANGES
We may update this policy at any time. Changes take effect when posted to this page. Continued use of our site means you accept the updated policy.
CONTACT
Email: support@getklnk.com.au Website: www.getklnk.com.au We aim to respond within 2 business days. If you are unsatisfied with our response you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
